July 24, 2014
Now Hiring: Enterprise Support Engineer
We’re looking for an energetic people-friendly engineer to join forces with us to help support our growing SpiderOak Blue Enterprise deployments. Every day will see new struggles and opportunities- one day, you may be integrating patches from some of our development partners into our directory sync code base, the next you may be helping configure a virtual machine to authenticate 20,000 users against SpiderOak.
Our ideal engineer is first and foremost a considerate communicator- this engineer is going to be the primary smiling face to our technical contacts with our Blue customers and partners, and we expect our engineer will represent our tribe well. Our Blue customer base includes Fortune 500 companies, government agencies, and large US educational institutions. Our engineer will be comfortable being the primary technical point of contact with technical and senior IT staff within these organizations. Unhappy customers should create an appropriately unhappy engineer. Internally, this person will be working with our sales and account management staff to make sure we hit our sales and contractual goals with our customers. This person will be key to successfully closing major business deals- hey, no pressure, right?
This engineer will be responsible for managing and communicating timelines and problems (and their interrelation) to both other SpiderOak staff and that of our customers. Our engineer will be the nexus hub for the technical on-boarding process of new Blue accounts, and should be appropriately self-organized.
This engineer will also be comfortable with a variety of Linux-based server technology. Our software is distributed as code on an Ubuntu virtual appliance, so our engineer will be comfortable configuring said Ubuntu system. In addition, the stack is in Python, so while our engineer will not be expected to perform deep hacks, they should have enough ability to read and debug Python code well enough to pinpoint problems and help the development staff create a fix. Finally, most of our customers are deeply embedded in the Windows Server ecosystem, so our engineer should be familiar with some lightweight Active Directory configuration (just the Users & Computers MMC, really) or be able to rapidly come up to speed. However, general LDAP experience is also greatly appreciated.
SpiderOak’s a distributed company, and our ideal engineer is also a first-rate communicator. They will be commonly available during the US working day on our secret awesome undisclosed IRC channel as well as via phone and/or skype. Our engineer will raise a fuss if something beyond their control is blocking their projects- however, our engineer will be a problem solver and be more than up to making the impossible hack come to reality. They will jump at the chance to travel to work with other SpiderOakers, with key cities being Kansas City, MO, and Chicago, IL. Civility and “work-togetherness”, especially but not limited to strangers, is required. Effectively managing one’s self is also a key requirement; nobody will be looking over our engineer’s shoulder while they work. A sense of humor is appreciated.
Specifically in this case, our engineer will be Matt Erickson’s partner in crime, and so will be expected to be able to travel to Chicago for a week shortly after being hired to get up to speed quickly with both business and technical aspects of the position. Due to ongoing work in the government sector, however, we will need to limit our applicants to US citizens who can pass a security clearance and can drop everything to be in Washington, DC in a reasonable amount of time.
What does SpiderOak offer in return? As long as you’re available to tend to our customers when they need help (largely continental US business hours) and set reasonable expectations internally for your schedule, you have a lot of leeway in how you construct your days. You’ll also have access to a diverse bunch of security and startup nerds that will help you learn the world we work in. We encourage all types of growth and run an internal MBA-like reading curriculum. Have more ideas for your personal development? Bring them to the table and let’s make them happen!
Still interested? Send an email to firstname.lastname@example.org including “support engineer 2014” in the subject with your cover letter and resumé, and if we enjoy your cover letter, we’ll send you a small task to complete to see how you work. In this cover letter, tell us a bit about yourself, what you can do, and why you’d like to work for us. English only, please.
We know there’s talent in everyone regardless of what little papers might say, so we have no “minimum” requirements for degrees or resumés. We’re also super-equal-opportunity: quality hacking knows no bounds for race, gender, sexual orientation, species*, or religion. If you can meet what we need, we’ll do amazing things together, no matter who, what, or where you are. Please see above for our deviation from our normal policies here; we will only consider US citizens with clean records who can quickly travel to Washington, DC.
* Cats with opposable thumbs are advised to twiddle them.