February 7, 2012

New Expansion Ahoy!

by with 8 comments

If you’ve been using SpiderOak lately, you might have noticed that it’s been a bit… sluggish. A small portion of our users have been impacted by our recent expansion efforts. We do greatly apologize for the inconvenience. The good news is that we have been working diligently at installing new servers to increase capacity. In a few days, these slowdowns will be a thing of the past!

So please hang in there, we’ll have you right as rain before you know it! :)

  1. Sluggish? I'm at 84% now on a file of 3 GB which started uploading last saturday. This is worse than watching the paint dry….
    Hope you fix it soon, this is useless.

  2. I'm not so concerned about the sluggishness (well ok that sucks too). It's the upgrade that I did to the binaries in Linux, and while backups seem to work I can no longer wipe out the deleted items. I slowly march down the path of a full account. Yucky.

  3. We leverage SpiderOak to keep data synchronized on computers in two offices. These past few days when backups would get stuck in "finalizing" status the sync function would of course also not work. It's been painful since we've really grown to rely on that functionality. I'm glad capacity is being added to help with this – hopefully this situation will be a one-time glitch in the life of SpiderOak.

  4. I've had a strange problem where it took so long to backup a synced copy on one computer that Spideroak overwrote a new version – I've lost a lot of work and have had terrible service – first the weeks without service in January and now this. So disappointed about this from a company I have always recommended.

  5. And yet here we are in June of 2012 and the folks at Spideroak are still making the same old lame excuses. What a chronically flawed product Spideroak is. My uploads work at best (and i'm being generous here) 75% of the time!. And so finally I gave up. I decided to just download (restore) my precious data and files back from the Spideroak server and find another cloud service that actually worked. And guess what? Yep you guessed it, I'm having to fight every step of the way to get Spideroak to deliver my files and data back to my computer without stalling out, and locking up–as usual. This product should come with a bottle of aspirin; a very large bottle of aspirin.