June 28, 2011
SpiderOak Looking Inward
Over the last several days, the SpiderOak team gathered in Kansas City. Of the many activities during our time together, one particular exercise involved looking internally and thinking about what each of us would improve about SpiderOak. It was left rather open-ended on purpose and the responses were varied and raw.
Given that transparency is the most important part of who we are as a company, we published these thoughts below so you might all know what we think about us. After all, internal reflection is crucial to strong and balanced growth.
I would improve SpiderOak by tightening the focus of our application to
provide a backup-only edition, in addition to our standard product.
This would make it easier to run SpiderOak on network storage boxes and
other ‘small’ devices. – Bryon
I would have a working read/write mobile-friendly API. – Matt
I’d make it easier to control how long and how often SpiderOak stores historical versions. If users could tell SpiderOak to delete these versions after a certain amount of time, or not store them at all, it would make space management much easier. – Laura
I believe that communication is the most essential part of any successful team. Developing a better understanding of everyone’s roles and responsibilities will improve all aspects of SpiderOak. – Alli
I want to redesign the website to be more mobile friendly, especially for shares/login. It’s something we really should have to provide mobile access on platforms we don’t officially support. – Chip
I would redo the web account pages to be more intuitive and readable. It would be nice to be able to bookmark pages, easily read what’s on them, etc. – Ben
We should hire more cute women who are into scrawny pale guys like Chip because it honestly bothers me that someone so brilliant isn’t more directly benefiting womankind. – Alan1
Currently, there are very few ways to gauge how the WL Program is growing. I need to know when a new user signs up through our WL partners, conversions from free to paid users and past due users. Better reporting would help me understand what resources we can provide to our partners to maximize profits. – Michelle
I imagine there will come a day when I am unable to recollect many of my memories from childhood. If only SpiderOak could figure out a way to back up the smell of my grandmother’s kitchen when she was baking chocolate chip cookies or allow me to share the feeling of her warm hug. – Linzi
Different internal event detection and reporting for servers. – Doug
I’d like for us to improve/develop a sense of community in the workplace by getting employees more involved in work-sponsored activities. Take an interest in the personal lives and interests of employees…. Helps the creative juices flow. – Jovan
Something I would like to improve about SpiderOak is the communication to customer relations. It would be nice to know, as quickly as possible, when there are problems with the program such as server issues, or a bug. – Dana
I think it would be great if we included music videos as part of our marketing efforts. SpiderOak Journey cover band? Fans singing about SpiderOak to the tune of trashy pop songs? Yes, please. I think that would be awesome, but if you’d prefer something more serious for the blog post:I’d love to see more opportunities for users to share testimonials and stories about SpiderOak (apart from what they might post on the forums). This will also help prospective users see from other users what we’re all about =) – Gwende
We should try to double Doug’s smiling time. – Alan2
I would implement a new billing system to better handle varying payment methods (CC, PayPal, etc). And to facilitate all the various things we bill and payout for, like whitelabels and affiliates. – David
Develop easy to use, web based administration tools for internal
functionality and processes. Making build processes and administrative
tasks easier to delegate and perform independently. – Daniel
Open source the SpiderOak client software. And I would love to have an office or work space in my city. Working from
home is great much of the time, but meeting with coworkers and bouncing
ideas off of each other is priceless. – Paul
We should become better champions for the cause of privacy in the upcoming era of cloud computing. And we need a live funk band performing during all company meetings. – Alan3
We should thank all that’s holy we’re not PSN. We do things better than that. – Gareth
Improve the communication between our various departments and create more opportunities for us all to gather. – Ethan
Now that you know what we think – let us know what you think. We always promote positive and helpful feedback from our community and look forward to hearing your thoughts / ideas / suggestions on what we can do better.
Ending with a quote from Joseph Chilton Pearce… “Seeing within changes one’s outer vision.”