October 30, 2010
SpiderOak is growing and looking for remote help in engineering and customer service
SpiderOak is growing and we are looking to add new members to our team.
SpiderOak is a distributed, virtual company – we all set our own work
schedule and work from home, coffee shops, or anywhere that can provide a
stable Internet connection (crucial to the job of course). We coordinate via
Wikis, Internet Relay Chat, email, telepathy, and even face-to-face when
possible. We don’t bother with time sheets or other types of wage accounting –
we’re a tight enough group that it would be obvious if someone wasn’t doing her
or his job. Our team members are located across North America and Europe.
We’ve noticed that some of the most accomplished people we know don’t
necessarily have polished or extensive resumes. As such, we don’t care about
formal education, age, gender, geographic location, resume, etc. We like smart
people who love what they do and do it really well. Period.
For support: Everyone new – in any role – begins by doing customer
support for a brief period. This is partly a hazing ritual but, more
importantly, the best way to understand our product is to help users better
understand how they can get the most out of SpiderOak. After all, working with
customers is our most important function as a company. (Even programmers
benefit from one-on-one time with the people who actually use our software.) No
programming languages or computing degrees necessary (though they’re certainly
not discouraged); it’s most important to be friendly, courteous, a good writer,
and moderately tech-savvy.
Our ultimate goal in this department is to develop a solid team where
everyone spends 40% – 50% of their time working with customers and the other
50% – 60% of their time working on creative endeavors that promote SpiderOak.
This can be in the form of marketing, videos, funny stories that can be posted
on our blog, and other such outlets. Creativity is always, always encouraged.
For engineering: We use Python, Django, web.py, WSGI, jQuery,
PostgreSQL, nginx, and varnish, with some occasional heavy-lifting help from C and Erlang. We’re
hoping to meet someone to start helping us with web and API development. Update: Note, we’re also interested in meeting mobile developers, as described previously in our jobs section and on this blog.
If you’re interested in joining SpiderOak for any of these roles,
please send a cover letter to href="mailto:team+DDMMYYYY@spideroak.com">team+DDMMYYYY@spideroak.com,
replacing DDMMYYYY with the current date.
We look forward to hearing from you!
Update 1 December 2010: We are no longer accepting applications for the engineering or customer support roles. Thanks to everyone who applied, and you should have already received or will shortly receive an email response from us, regardless of the outcome.